Fitr Nation – Privacy Policy

Last updated: [23/7/25]
Fitr Nation Ltd (“Fitr Nation”, “we”, “our” or “us”) respects your privacy and, to the extent necessary and required, is committed to reasonably protecting your personal information. This Privacy Policy explains how we collect, use, share, and store your data when you use the Fitr Nation app or website (the “Platform”).
This Privacy Policy applies to all users of the Platform, including trainers, clients, ambassadors, and general visitors.

1. The Data We Collect

We may collect and process the following types of information:

• Name
• Email address
• Date of birth
• Mobile Number
• Gender
• Country and region
• Profile picture (if added)

• Workout history, logs, scores, and leaderboards
• Assigned workouts and progression data
• Fitness Scores and challenge participation
• Device and session data (OS, IP address, app version)

• Subscription plan
• Payment method (via third-party processor, e.g., Apple or Stripe)
• Billing history (if applicable)

• Messages or support requests
• Marketing preferences and email opt-ins

• Device identifiers
• Login timestamps
• Usage logs
• Crash reports and diagnostics

2. Legal Basis for Processing

We rely on the following legal grounds:

• Your consent (e.g., when signing up or opting into marketing)
• Contractual necessity (e.g., providing the services you subscribe to)
• Legitimate interest (e.g., improving the app, protecting users)
• Legal obligations (e.g., accounting, fraud prevention)

3. How We Use Your Information

We use your data to:

• Create and manage your account
• Provide access to workouts, scores, and leaderboards
• Enable your assigned trainer (if connected) to view your training data
• Offer personalised insights, analytics, and fitness recommendations
• Process subscriptions and free trial logic
• Operate freemium and premium service tiers
• Communicate service updates or promotions (if opted-in)
• Improve the Platform’s safety, performance, and user experience
• Fulfil legal, financial, or tax obligations

4. Who We Share Your Data With

We only share your information where necessary:

If you choose to connect with a trainer, they will be able to view:

• Your workout logs
• Assigned sessions
• Fitness Scores
• Workout diary entries
• Your leaderboard rankings

They will not be able to view your email, date of birth, address, or payment data unless you explicitly provide it to them outside of the Platform.

We use trusted third parties for:/p>

• Payment processing (e.g., Apple, Stripe)
• Email services
• Cloud storage and analytics
• Customer support tools

All third parties are bound by data processing agreements.

We may (have to or are obligated to) disclose personal data to other organisations or individuals where disclosure is necessary for any of the purposes set out herein, for example:

• If we are under a duty to disclose or share personal data in order to comply with any legal obligation.
• In order to enforce or apply the terms of any agreement to which we are a party.
• In connection with a merger or sale of our business or our acquisition of another business, in which case the new owners may use your personal data in the same way as set out in this privacy notice.
• To protect the rights, property, or safety of Fitr Nation, our customers, Platform users or others. In all cases, we will only share personal data with such recipients where and to the extent necessary for the relevant processing purpose and in accordance with applicable data protection law. We require all third parties to whom we disclose personal data to respect the security of your personal data and to treat it in accordance with applicable law.

5. International Transfers

Some of our third-party service providers are based outside the UK or EEA. Where this occurs, we ensure your data is protected by:

• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreements (IDTAs)
• Other relevant safeguards required by law
• Contracts or arrangements with our third-party service providers

6. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your data
• Correct any inaccuracies
• Request deletion of your account and data
• Restrict or object to processing
• Withdraw consent (e.g., for marketing)
• Data portability (where applicable)

To exercise these rights, contact us at: support@fitr-nation.com.

You will not usually have to pay a fee to access your personal data or exercise any of your other rights. However, we may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month of our receipt of the request. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

7. Data Retention

We retain personal data only as long as necessary for the purposes listed above, including:

• Active accounts: while your account is open
• Legal or financial records: as required by law
• Inactive accounts: data is deleted or anonymised after 24 months of inactivity

You may request earlier deletion of your account and data at any time.

8. Security Measures

We take data protection seriously and use:

• HTTPS encryption
• Firewalled cloud infrastructure
• Role-based access controls
• Regular vulnerability scanning
• Minimal data retention practices

However, no system is 100% secure, and you use the Platform at your own risk.

9. Cookies & Analytics

Our website and app may use cookies and analytics tools to improve functionality and understand usage patterns. This may include:

• Session tracking
• Performance metrics
• Device/browser fingerprinting

You can adjust cookie settings in your browser. A full Cookie Policy will be available before public launch.

10. Links to Other Services

The Platform may contain links to third-party websites, payment gateways, or social media tools. These services are not governed by this Privacy Policy. You are advised to read their privacy policies before submitting any data.

11. Children’s Privacy

Fitr Nation is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact support@fitr-nation.com immediately to request deletion.

12. Changes to this Policy

We may update this Privacy Policy to reflect legal changes, platform improvements, or updated practices. When we do, we will notify users through:

• An in-app notice
• An updated “Last Updated” date above

Your continued use of the Platform after changes means you accept the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: Fitr Nation Ltd

• Email: support@fitr-nation.com
• Address: Henge Barn Pury Hill Business Park, Alderton Road, Towcester, Northamptonshire, England, NN12 7LS

Your continued use of the Platform after changes means you accept the revised policy.

14. Changes to this policy

This policy was last updated in July 2025. We may change this notice from time to time to reflect any changes in our processing practices or purposes. Any changes we make to this privacy notice in the future will be posted on the Platform and, where appropriate, notified to users by e-mail or other suitable method.